Refund Policy

Thirty days, no questions

If PurrPad is not what you hoped, we will refund your purchase in full within 30 days. You do not have to explain why, and you do not have to prove anything. Say the word and it is done.

This is deliberately more generous than the 14 day withdrawal right that EU and UK consumers have for digital purchases. It exists because a purr is a physical sensation that some people love and some people find odd, and nobody can know which they are from a web page.

How to ask

Email hello@purrpad.app from the address you bought with, or use the receipt Paddle emailed you. Include the order reference if you have it. We aim to reply within two business days.

Purchases are processed by Paddle.com Market Limited as Merchant of Record, so the refund is issued by Paddle back to your original payment method. It typically appears within 5 to 10 business days depending on your bank. You can also contact Paddle directly through paddle.net.

Try before you buy

PurrPad is free to download and the free version purrs, sulks, ignores you and behaves exactly like the paid one. We would rather you used the free version for a week and decided calmly than bought in haste and asked for money back. The paid tier adds more cats, recording your own cat, the tuning controls and the shelf.

After 30 days

We are not obliged to refund later than this, but we are reasonable people. If something is genuinely broken, for example a macOS update stops the haptics working and we cannot fix it, write to us and we will sort it out.